Fast technical support
High-specification materials
Solutions tailored to your needs
FAQ
Select the required products and quantities, add them to your cart and follow the checkout steps.
Before payment, you will be able to review the products, quantities, billing and shipping information and the total order amount.
At present, payments are accepted online by credit or debit card through the secure Stripe payment platform.
Card payments are processed through Stripe’s secure payment environment.
MaGEdge does not receive or store your full card number or card security code.
Your bank may request additional transaction verification through 3D Secure, mobile banking, SMS or another authentication method.
A payment may be declined for several reasons, including:
incorrect card details,
insufficient available funds,
restrictions on online or international transactions,
unsuccessful additional authentication,
or a temporary restriction imposed by the issuing bank.
Please check your details and try again. Should the issue persist, contact your bank or MaGEdge at info@mag-edge.com.
Yes. Once your order has been successfully completed, a confirmation email will be sent to the email address you provided.
If you cannot find it in your inbox, please check your junk or spam folder.
Yes. During checkout, please accurately provide your company details and any information required for the invoice.
For intra-EU B2B transactions, your company information and VAT number may need to be verified before the invoice is issued.
Orders are shipped through FedEx or Hellenic Post – ELTA.
The shipping service is selected according to the destination, weight, parcel dimensions, type of order and service availability.
Shipping costs are calculated according to:
the delivery country and area,
the total weight,
the parcel dimensions,
and the available shipping service.
The cost is displayed before the order is finally completed and paid.
Custom or bulky orders may require separate confirmation of the shipping cost.
MaGEdge serves customers in Greece, the European Union and selected international destinations.
Shipping availability depends on the destination, the type of products and any carrier or customs restrictions.
If your country is not displayed during checkout, please contact us at info@mag-edge.com.
Order preparation begins after payment has been successfully confirmed.
Dispatch time depends on availability, quantity and whether the product is in stock or made to order.
For custom-made products, you will be informed of the estimated production time before manufacturing begins.
When your order is dispatched through a service supporting online tracking, you will receive a tracking number or tracking link by email.
The first tracking update may appear shortly after the parcel has been collected by FedEx or ELTA.
Deliveries within the European Union are generally not subject to import customs procedures, except for certain territories or special arrangements.
Shipments outside the European Union may be subject to customs duties, import taxes, clearance fees or other local charges.
Unless explicitly stated otherwise, these charges are not included in the purchase price or shipping cost and are normally payable by the recipient.
Please contact us as soon as possible at info@mag-edge.com, quoting your order number.
We will try to make the requested change or cancellation, provided that the order has not already been dispatched or the production, cutting or customisation of the product has not begun.
If a product is found to be unavailable after your order has been placed, we will contact you to discuss:
the expected availability date,
a possible alternative product,
partial shipment, where possible,
or cancellation and refund of the relevant amount.
No product will be substituted without prior notice and customer approval.
Please contact us immediately at info@mag-edge.com and provide:
your order number,
details of the product received,
a brief description of the issue,
and clear photographs of the product, packaging and shipping label.
Please retain the original packaging and protective materials until the case has been reviewed.
Returns are handled in accordance with the Returns Policy, the Terms and Conditions and applicable legislation.
Different terms may apply to products that are:
manufactured according to the customer’s specifications,
personalised,
cut to a specific length or dimension,
or specially prepared for an individual order.
Before returning any product, please contact MaGEdge to receive the necessary instructions.
Yes. MaGEdge serves businesses, manufacturers, technical workshops, engineers and professional customers.
For large quantities, recurring purchases or commercial cooperation, please email info@mag-edge.com and include:
the product codes or descriptions,
the required quantities,
the delivery country,
and your company details.
Yes. Depending on the product and technical requirements, MaGEdge may consider requests for custom quantities, dimensions, technical specifications or custom-made solutions.
Please send your specifications, drawings, quantities and intended application to info@mag-edge.com, so that we can assess feasibility and prepare a quotation.
For information regarding products, payments, shipping, wholesale orders or custom-made solutions, please contact us at:
Email: info@mag-edge.com
Website: www.mag-edge.com